Mercedes Jenkins

About Mercedes Jenkins

As a practitioner with 10+ years of experience designing strategies that allow humans to reach their fullest potential within complex global systems. My approach is rooted at the intersection of Sociology, AI Ethics, and Hard-Core HR Skills.Whether I am co-authoring white papers on the integration of AI across HR systems or navigating the complexities of UK Employment Law and Labor Relations, I apply a systems-thinking lens to ensure processes are equitable, scalable, and human-centered.My Core Pillars:Systems Thinking: I look horizontally across vertical strategies to ensure hire-to-retire processes work for everyone, identifying interdependencies that others miss.Sociology & Equity: With an MSc focus on Gender, Sexuality, and Society, I design interventions like \"Equity-Centered Design\" and the \"Staffing Equity Framework\" to drive measurable fairness in performance and recruiting.Strategic HR & Learning: From leading global disability portfolios to building internal HR practitioner certifications, I bridge the gap between high-level theory and \"boots-on-the-ground\" employee relations.Some of the core projects I\'ve worked that illustrate my depth of expertise include- Driving Google\'s Engagement strategy through- Expanding Pay Equity practices outside of the US - Driving and progressing global accessibility - Consulting and advising on the expansion of Google\'s retention and progression efforts (EMEA)- Managing and coaching Googlers in EMEA around HR policies, practices, performance management, progression and development and workplace dynamics - Developing robust and researched informed learning and development for HR teams - Supporting the design and implementation of GRAD (Google\'s performance and development system)

Experience

1. Uk Market Consultant

   Google

   Apr 2025 — Present · London, GB

   As a UK Market Consultant, I act as a strategic architect for high-priority People Operations initiatives, operating at the intersection of sociology, AI learning, and human-centered design. I lead the end-to-end deployment of country-specific programs, ensuring that global strategies translate effectively into the UK’s unique labor landscape. By leveraging systems thinking, I orchestrate complex HR processes—from labor and employee relations to manager capability building—ensuring they are legally compliant, equitable, and designed to thrive in an AI-integrated future. I serve as a trusted advisor to senior leadership, driving large-scale change management that prioritizes the \'Googler\' experience.

Education

• General Assembly

  Visual Design

  2015 — 2015

• Graceland University

  Bachelor's of Art: English, Cinema Studies

  2005 — 2009

• Birkbeck, University of London

  Advanced Post-Grad Dip , Sociology (Gender, Sexuality & Society)

• General Assembly

  Front-End Web Development

  2016 — 2016

• The London School of Economics and Political Science (LSE)

  Ethics of AI

• Birkbeck, University of London

  Post Grad Cert, Psychosocial Studies

Skills

• Professional Mentoring
• Project Management
• Blended Learning
• Cascading Style Sheets (Css)
• Public Relations
• Business Strategy
• Social Media
• Marketing
• Google Suite
• Language Teaching
• Customer Relationship Management (Crm)
• Public Speaking
• Management
• English
• Curriculum Development
• Event Planning
• Research
• Web Development
• Community Outreach
• Microsoft Office
• Sales
• Program Management
• Staff Development
• Social Media Marketing
• Strategic Planning
• Nonprofits
• Instructional Design
• Digital Marketing
• Account Management
• Program Evaluation
• Esl
• International Education
• Team Leadership
• Customer Service
• Leadership Development
• Team Management
• Teaching
• Training
• Teaching English as a Second Language
• Coaching