Ken Jenkins
Claim Professional @Travelers
Signup · Get unlimited contacts
WORK HISTORY
Claim Professional @Travelers
Managed complex property claims from inspection through settlement, analyzing coverage, preparing detailed estimates in Xactimate, and ensuring accuracy and compliance with audit standards.Led regional adoption of advanced field technology (HOVER, drones, and digital estimating tools), improving inspection accuracy, reducing reinspection rates, and boosting customer satisfaction.Presented and trained peers on technology tools and process improvements, increasing efficiency, standardization, and team development.Facilitated meetings and pilot programs supporting company initiatives, aligning field execution with leadership goals.Served as a mentor and field resource for new adjusters, conducting ride-alongs and skill coaching to elevate claim-handling consistency and performance.
EDUCATION
College of the Ozarks
Bachelor's, Criminal Justice and Corrections
Western Governors University
Master of Business Administration - MBA, Business Administration and Management, General
SKILLS
ABOUT KEN JENKINS
As a dedicated Field Property Claims Adjuster with 8 years of experience, I specialize in efficiently managing property damage claims from initial assessment to final resolution. My approach combines technical proficiency with a commitment to customer satisfaction, resulting in:Expedited Claims Processing: By leveraging advanced property inspection and estimating tools, I have reduced average claim resolution time by 20%, ensuring timely settlements for policyholders.High Customer Satisfaction: Through clear communication and empathetic support, I have maintained a 95% customer satisfaction rate, guiding clients through the claims process with professionalism and care.Accurate Damage Assessments: My expertise in property inspection and estimating technology ensures precise evaluations, leading to fair and equitable settlements.I am committed to continuous improvement and staying abreast of industry advancements to enhance claims handling efficiency and uphold the highest standards of service.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.