Jenitsa M.
Business System Analyst at Kaiser Permanente
- Role
- Business System Analyst at Kaiser Permanente
- Location
- Oakland, CA, US
- LinkedIn followers
- 500 followers
About Jenitsa M.
8+ years’ experience as a Desktop Support level I & II • 8+ years’ experience desktop support in a managed Windows domain environment. • Windows XP/7 Server 2003 and 2008 support • Microsoft Office 2003/2010/2013 support • Network printer support. • Excellent customer service and communication skills. • Excellent organizational skills for maintaining accurate and reliable information • Type 35 - 50 wpm accurately • Persistent, quick, self-motivated and efficient worker • Collaborative work ethic with a strong drive to learn and share knowledge • Extremely productive in a high volume environment
Experience
Business System Analyst
Nov 2024 — Present
As a Business Systems Analyst at Kaiser Permanente, I am responsible for digitizing eBinders using Florence and Verily, which interact and connect through Heatlh Connect and Epic, streamlining documentation processes to enhance efficiency and accessibility. I am also developing expertise in Tableau to create data-driven dashboards that present key metrics for donors and researchers, providing valuable insights to support decision-making and operational improvements.As a Business Systems Analyst at Kaiser Permanente, I manage both business and IT functions, handling first through third-level IT issues and leading onboarding sessions. I oversee the digitization of eBinders using Florence to enhance documentation efficiency. Additionally, I update the ticketing system to align with the evolving needs of users. Currently, I am developing Tableau dashboards to present key metrics for donors and researchers, providing actionable insights to support decision-making.
Education
Laney College
Associate's Degree
2014 — 2015
College of Southern Nevada
Entertainment Engineer
2009 — 2011
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