Jenisha Jeyaharan
BSc Chemistry| Aspiring IT Professional | Learning SQL & Python | Seeking IT Field Placement Opportunities
- Role
- Customer Service Representative at HCLTech
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Representative
Jun 2025 — Present · Chennai, IN
1) Reviewing and verifying medical documents and prescriptions to ensure compliance with insurance and regulatory guidelines. 2) Processing orders for durable medical equipment (DME) such as oxygen supplies, wheelchairs, and hospital beds. 3) Coordinating with physicians, patients, and insurance providers to resolve discrepancies and obtain necessary authorizations. 4) Entering and updating patient and order details accurately in healthcare systems and databases. 5) Assessing insurance eligibility, benefits, and coverage for patient equipment requests. 6) Ensuring timely follow-up on pending documentation and approvals to avoid claim denials. 7) Maintaining a high level of accuracy and productivity in handling multiple patient cases. 8) Delivering excellent customer service while addressing queries from patients and providers.
Education
Women's Christian College- Chennai (India)
Bachelor of Science
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