Jeni R.
Qa Tester 3 @Denali Advanced Integration
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WORK HISTORY
Qa Tester 3 @Denali Advanced Integration
US
Collaborate with the team to manage and resolve support tickets to ensure timely and efficient issue resolution.Foster a deep understanding of company values to align testing processes and quality standards with organizational goals.Troubleshoot and resolve a wide range of technical issues, ensuring the functionality and performance of the product meet required specifications.Assign tickets to the appropriate departments based on issue severity and expertise, ensuring effective prioritization and resolution.Design and maintain reporting templates using various macros to automate data population, ensuring accurate information and calculations are provided for analysis.Participate in team meetings, contributing valuable insights and feedback to improve processes, enhance product quality, and drive continuous improvement.Manage escalated issues with a sense of urgency, coordinating with cross-functional teams to provide timely resolutions and maintain customer satisfaction.
EDUCATION
Edmonds College
Associates Technical Arts Degree; ATA, Travel and Tourism
Grand Canyon University
Bachelor's Degree
Lake Washington Technical College
none, Psychology and Computer Science
Grand Canyon University
Master's degree
ABOUT JENI R.
SUMMARY OF QUALIFICATION.Over 15 years of experience in the IT field. Have an understanding of database structures, Structured Query Language, and a working knowledge of server operating systems such as the different Microsoft operating system, UNIX, and Linux. Work in the administration and maintenance of database systems as well as systems administrator. A extensive understanding of a system approach to problem solving. A active learner that pursues opportunities to cultivate new skills to be a valuable asset to the IT world. A very good communicator, who seeks the input of the customer, team members, and supervisors to arrive at a high quality product.Specialties: Contract management, CPR certified, Database administration, Design, Email, First aid, Microsoft mail, Newsletters, Phone systems, Photocopier, Printers, Spreadsheets, Six Sigma Yellow Belt, Network Elements, Visual Studio team foundation server (2008,2010), Performance testing: Load Runner, Web Test, Test Management: Test Director, Visual Studio Team System, Test management, Bug tracking: Product studio, Bugzilla, Lighthouse, Quality Center, Automation: Silk Test, QTP, Web test, Cucumber, MozTrap, Remedy, Oracle, Windows, Microsoft Suite 2003, 2005, 2007 and 2010; Excel, Word, PowerPoint, Access, Publisher, and Outlook, Company applications, Java, Java Script, HTML, HTML 5, iOS, Windows, Android, Firefox, Blackberry devices, Windows XP, Windows 2003 Server, Windows Vista, Windows 7, Unix, Mac
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