Jennifer Donald

WORK HISTORY

EDUCATION

SKILLS

ABOUT JENNIFER DONALD

I lead client success and operational strategy at the intersection of hospital operations, care transitions, and health technology, with a focus on improving clinical outcomes, accountability, and financial performance.In my current role at Aidin, I partner closely with health systems to operationalize complex care transitions — particularly across hospital and post-acute settings where ownership, visibility, and execution often break down. My work centers on reducing friction in real-world hospital workflows to support length of stay reduction, operational efficiency, and reliable follow-through across settings.Previously, at Signify Health and HQI, I led initiatives tied to significant Medicare spend within value-based care models, where effective communication, shared clinical context, and strong documentation practices were essential to care redesign, utilization management, and performance improvement.Across roles, I have built and led high-performing teams, supported large-scale change initiatives, and partnered with clinical, operational, and executive leaders navigating constrained healthcare environments. I bring a practical, systems-oriented approach grounded in healthcare quality and value-based care — with a clear understanding that technology and information only create value when they support how care is actually delivered and transitioned.I hold a Master of Health Administration (MHA) and am a Certified Professional in Healthcare Quality (CPHQ).