Jennifer Donald
Hospital Operations, Care Transitions & Health Tech — Where Care Delivery, Accountability, and Revenue Intersect
- Role
- Senior Manager, Customer Success at SmarterDx
- Location
- Charlottesville, VA, US
- LinkedIn followers
- 500 followers
About Jennifer Donald
I lead client success and operational strategy at the intersection of hospital operations, care transitions, and health technology, with a focus on improving clinical outcomes, accountability, and financial performance.In my current role at Aidin, I partner closely with health systems to operationalize complex care transitions — particularly across hospital and post-acute settings where ownership, visibility, and execution often break down. My work centers on reducing friction in real-world hospital workflows to support length of stay reduction, operational efficiency, and reliable follow-through across settings.Previously, at Signify Health and HQI, I led initiatives tied to significant Medicare spend within value-based care models, where effective communication, shared clinical context, and strong documentation practices were essential to care redesign, utilization management, and performance improvement.Across roles, I have built and led high-performing teams, supported large-scale change initiatives, and partnered with clinical, operational, and executive leaders navigating constrained healthcare environments. I bring a practical, systems-oriented approach grounded in healthcare quality and value-based care — with a clear understanding that technology and information only create value when they support how care is actually delivered and transitioned.I hold a Master of Health Administration (MHA) and am a Certified Professional in Healthcare Quality (CPHQ).
Experience
Senior Manager, Customer Success
Feb 2026 — Present · Charlottesville, VA, US
Education
Radford University
Bachelor of Business Administration - BBA, Marketing
Ohio University
Master's Healthcare Administration, Health/Health Care Administration/Management
Skills
- Product Launch
- Endocrinology
- Orthopedic
- Hospital Sales
- Leadership
- Sales
- Clinical Research
- Diabetes
- Pharmaceutical Industry
- Orthopedics
- Sales Force Development
- Solution Selling
- Business Planning
- Healthcare
- Hospitals
- Managed Care
- Pharmaceutical Sales
- Cardiology
- Durable Medical Equipment
- Management
- Sales Effectiveness
- B2b
- Analysis
- Territory Analysis
- Sales Operations
- Cold Calling
- Selling
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