Jenifer Bulcock

About Jenifer Bulcock

I’m a UX researcher and experience design strategist. I’m driven by the human experience people have with products and services and use mixed methods, to tell human-centered stories that impact decision-makers.Over the span of my career, I’ve worked in both consulting and in-house positions, across a variety of industries. Some professional highlights include:• Led a service design project for a mental health company, that identified service gaps and churn drivers.• Informed and validated a north star vision for a mortgage processing and customer relationship management tool that improved employee efficiency.• Ran a multiphase, mixed-method research program to inform a digital and physical mortgage closing experience vision that would drive referrals and repeat business.• Led a team of researchers through research and journey mapping activities to uncover gaps and pains in the customer after-sale experience for a multi-national consumer electronics company.• Delivered foundational research that informed the design of a bespoke insurance rating and policy issuance tool for America’s largest medical malpractice carrier.Talk to me about: Ethnography; User Interviews, Contextual Inquiry, User Research, UX Research, Usability Testing, Concept Validation, Participatory research, Card Sort, Tree Test, Surveys, Discussion Guides, Facilitation, Digital Experience Design, Human-Centered Design, Workshops, Co-creation, Customer Experience.Clients include: AIG, AutoDesk, Better.com, Deutsche Telekom, HSBC, IBM, IKEA, Kemper Insurance, Kraft Heinz, MedPro Group, Meta, Ralph Lauren, Rolex, Samsung, and Square.

Experience

1. Service Design Manager

   Capital One

   Jan 2025 — Present · New York, NY, US

Education

• Griffith University

  Bachelor of Design, Communication Design

  2005 — 2008

• QANTM College

  Bachelor of Applied Multimedia, Multimedia

  2003 — 2004

• Cooper Professional Education

  Leading Creative Ideation

  2017

• Designer Fund

  Business Essentials for Designers, Design

  2020 — 2020

Skills

• Web Design
• Art Direction
• User Interface Design
• Corporate Identity
• User-Centered Design
• Creative Direction
• Graphic Design
• Branding & Identity
• Adobe Creative Suite
• Sketch
• Invision
• Indesign
• Interaction Design
• Product Design
• Logo Design
• Photoshop
• User Experience
• Typography
• Concept Development