Jenifer McMann

WORK HISTORY

EDUCATION

ABOUT JENIFER MCMANN

What I Do:I lead and scale customer success operations that strengthen client relationships, increase retention, and drive measurable business growth. My mission is to create customer-centric strategies that align business performance with long-term client success.How I Do It:I build structured, data-driven frameworks—customer health metrics, playbooks, and success plans—that optimize cross-functional collaboration between sales, marketing, and operations. By leveraging analytics and proactive engagement, I identify opportunities for expansion, improve customer satisfaction, and deliver consistent results.Why I Like Doing It:I’m passionate about helping customers achieve real value from their partnerships. Empowering teams to deliver excellence, nurturing client trust, and seeing tangible business outcomes from those relationships is what inspires me every day.My Qualifications-15+ years of experience in customer success, account management, and revenue growth-Proven track record of improving retention and revenue, building new teams, and creating scalable frameworks from the ground up-Multiple performance awards for leadership, innovation, and team excellence — including President’s Club and Spirit of Avon Award-Strong foundation in Salesforce, HubSpot, and data analytics for informed decision-makingCore Competencies-Customer Success Strategy-Client Retention & Growth-Data-Driven Decision Making-Cross-Functional Leadership-Customer Health Metrics-Team Development-Enterprise Account Management-Process Optimization-Operational Excellence-Strategic Relationship ManagementLet’s Connect:I’m always open to connecting with professionals passionate about customer experience, success strategy, and data-driven growth. Let’s connect and exchange ideas on elevating customer success to drive meaningful impact.