Jeni Dowst

About Jeni Dowst

Experienced account manager with a demonstrated history of working in the health/wellness and fitness industries. Passionate about team building, relationship management, and employee engagement.

Experience

1. Director of Client Success

   FitOn Health

   Jul 2020 — Present · Tampa, FL, US

   Leadership & Development: • Lead, coach, and develop Client Success Managers (CSMs) to meet and exceed KPIs for client success while providing an excellent client experience.• Hold assigned CSMs accountable for executing key workflows to meet and exceed KPIs that support client success.Client Strategy & Growth: • Oversee implementation and onboarding processes for new clients/partners ensuring successful delivery and the highest level of customer satisfaction.• Oversee the end-to-end renewal process and pursue opportunities for account growth, including upselling and cross-selling. • Communicate regularly with key decision-makers and broker partners to maintain strong relationships.• Serve as the senior point of contact for strategic direction and escalations.Process Optimization: • Build foundational systems and operational frameworks to scale the Client Success department, ensuring consistent delivery of high-value outcomes for clients/partners.• Create and regularly update Strategic Account Plans to ensure clients\' goals are being met.• Collaborate with the VP of Client Success to create annual Outcomes & Key Results and Key Performance Indicators for the department.Performance & Reporting: • Track customer health and adoption metrics, provide regular updates to clients and partners, and prepare and deliver Quarterly Business Reviews.• Leverage data-driven storytelling to identify client needs and create long-term strategic account plans that maximize retention.Cross-functional Collaboration: • Partner with product, sales, and member services to ensure client engagement goals and satisfaction with the service.

Education

• University of Florida

  Bachelor of Arts (BA), American Literature (United States)

  2009 — 2012

• Santa Fe College

  Associate of Arts (AA), English Language and Literature, General

  2007 — 2009

Skills

• Management
• Team Building
• Employee Wellness
• Networking
• Planning & Scheduling
• Editing
• Microsoft Office
• Sales
• Human Resources
• Inventory Management
• Office Management
• Leadership Development
• Blogging
• Marketing
• Public Speaking
• Direct Marketing
• Fitness
• Employee Relations
• Strategic Planning
• Employee Wellness Programs
• Social Networking
• Event Management
• Employee Engagement
• Facebook
• Problem Solving
• Sales Management
• Leadership
• Writing
• Salesforce Administrator
• Time Management
• Customer Service
• Sports
• Training
• Microsoft Word
• Team Leadership
• Social Media
• Staff Development
• Events Coordination
• Microsoft Powerpoint
• Organization Skills