Jenica Cardozo
Compliance is my passion and Customer Services is my forte
- Role
- Risk Analyst at HSBC
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jenica Cardozo
Currently working for HSBC as Risk Analyst. Regions handled: MENA, Europe.Have worked for KPMG Global Services Pvt Ltd as KYC Analyst includes: understanding and implementing KYC standards, reviewing Corporate Structures, comparing and highlighting discrepancies, CDD and experience in KYC documentation and verificationI’ve accumulated 5 years of hands-on experience in customer service, spanning both management companies and the automobile industry (sales and service). My skill set includes maintaining strong client relationships, adeptly resolving issues through various channels (face-to-face, email, and telephone), orchestrating retention campaigns, collaborating seamlessly with cross-functional teams, and providing training to new staff as needed.Tanfeeth (Dubai, UAE): I worked as a FATCA Processing Team Member. My responsibilities included screening existing and new customers to identify any connections with the US through KYC and FATCA documents. Additionally, I successfully completed AML Training and Fraud Awareness Training as part of the organization’s training program.HDFC Bank (India): During my tenure at HDFC Bank, I served as an Executive Trainee in the Personal Banking Department. My role involved briefing customers about various products, assisting with their queries, and occasionally managing the Welcome Desk and Cash Counter.
Experience
Risk Analyst
Apr 2024 — Present
Regions Covered: MENAT & ROE
Education
Carmel College of Arts Science & Commerce for Women
Bachelor’s Degree
2009 — 2012
Sri Sri Institute of Management Studies
Post Graduate Degree
2012 — 2014
The Indian High School
High School
1995 — 2009
Sri Sri Institute of Management Studies
Master of Business Administration (M.B.A.)
2012 — 2014
Skills
- Financial Crime Risk Management
- Flexcube
- Lotus Notes
- Finacle
- Docsafe
- Microsoft Office
- U.s. Foreign Account Tax Compliance Act (Fatca)
- Banking
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