Jeni Edward

About Jeni Edward

Proven success in managing profitable, long-term, strategic relationships; Extensive expertise leading large-scale global projects and software development programs; Proven ability to train, motivate, and lead successful cross-functional teams and virtual teams; Recognized for evaluating/improving existing policies, processes, and technologies; Demonstrated skill spearheading strategic planning and problem solving in diverse settings; Strong negotiation, mediation, and presentation skills with all levels of individual/groupSpecialties* Marketing Strategy* Customer Relationship Management* International Project Management* Program Management* Technical Account Management* Virtual Team Management* Process Management

Experience

1. Corporate Training

   Upgrad Knowledgehut

   May 2011 — Present · US

   Oversee client service representative groups and make sure clients receive instant service- They have to communicate with the clients through phones, internet, fax, mails or meet them personally to discuss customer problems- While interacting with customers the CRM makes sure that they follow the organization’s protocols- Manage all customer requirements and queries and solve their problems swiftly- Making sure the customer information is accurate and also supervises payment dispensing- Giving out the right information on the objectives of the organization when the clients call for the first time- Evaluates the circumstance and determines a proper course of action- Helps in determining a suitable solution for the organization during difficult situations by working along with the employee- Sustain and maintain an up-to-date record- Controlling vendor issues, coordinating work activities, preparing sales strategies, reconciling data, communicating internal data to upper management and finding new ways to improve services.

Education

• Haas School of Business, UC Berkeley

  Master of Business Administration (MBA)

  2009 — 2010

• SFSU

  Bachelor of Business Administration (B.B.A.)

  2007 — 2009

Skills

• Content Management
• Marketing Communications
• Change Management
• Sales Management
• Marketing Strategy
• People Management
• Project Management
• Management
• Client Co-Ordination
• Social Media Marketing
• Business Process Improvement
• Project Planning
• Sales Operations
• Business Relationship Management
• Strategic Planning
• Vendor Management
• Public Relations
• Business Strategy
• International Project Management
• Coaching
• Crm
• Account Management
• Program Management
• Business Development
• Pre-Sales
• Business Analysis
• Team Management
• Team Leadership
• Negotiation
• Strategy
• Outsourcing
• Time Management
• Management Consulting
• Leadership
• Training