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Jen Grinder

Senior Customer Success Manager | Project Manager (PMP)

Role
Customer Success Manager at Oracle
Location
Raleigh-Durham-Chapel Hill, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jen Grinder

As a customer-obsessed and results-oriented Senior Customer Success Senior Manager (PMP) I have over 13 years of experience managing a portfolio of strategic enterprise and mid-market accounts. I focus on continuous improvements to customer adoption and experience by creating and executing customer success/account plans, reducing customer health risk to ensure contract renewals, increasing customer satisfaction by partnering collaboratively with key customer stakeholders and internal teams to eliminate challenges, surpassing revenue growth targets through upsell & cross-sell opportunities, and ensuring customer references. Recent positions include-Sr. Customer Success Manager aligned to a set of strategic hospitals to drive value and improve ROI. Responsible for operational success, account health and retention, Quarterly Business Reviews, bringing in the right cross-functional teams to address challenges, identifying expansion opportunities, and improving adoption of existing solution-GRC (Governance, Risk & Compliance) Customer Success Sr. Manager working with Banking/Financial Services/FinTech, Energy Sector and Healthcare customers to establish/mature their risk, audit & compliance programs-Healthcare/HCIT Sr. Project Manager delivering complex integration projects for state government health information exchange-Customer Success Manager with provider of eProcurement, Spend Management, Contract Management, and Supplier Management solutions-Management and Implementation roles with patient portal and website start-up

Experience

  1. Customer Success Manager

    Oracle

    Jan 2025 — Present · Raleigh-Durham-Chapel Hill, NC, US

    Customer Success Manager withOracle Health

Education

  • The University of North Carolina at Chapel Hill

    Management & Society, Minor Entrepreneurship

    2003 — 2007

Skills

  • E-Learning
  • Enterprise Software
  • Business Process Improvement
  • Software as a Service (Saas)
  • Crm
  • Saas
  • Program Management
  • Customer Relationship Management (Crm)
  • Product Management
  • Cross-Functional Team Leadership
  • Technical Communication
  • Analysis
  • Sdlc
  • Project Management
  • Salesforce.com
  • Pmp
  • Leadership
  • Integration
  • Team Management
  • Training
  • Html
  • Process Improvement
  • Management

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Jen Grinder — Customer Success Manager at Oracle in Raleigh-Durham-Chapel Hill, NC, US | Unifers