Jennifer G. Miller

About Jennifer G. Miller

Progressive human capital management and talent acquisition professional. 12 years demonstrated success:• Acquiring, managing, and retaining high-net-worth key accounts through the provision ofremarkable customer experiences within B2B/B2C environments.• Exceeding financial and client delight performance metrics.• Being widely acknowledged for analyzing, elaborating, and interpreting client requirements/scopeof work delivering solutions/projects within agreed timelines through efficacious budget control andresource mobilization to consistently exceed expectations.• Leading and executing continuous improvement initiatives within existing customer serviceoperations to capitalize on business growth opportunities and expand enterprise clientele.• Developing trusted partnerships with a portfolio of enterprise customers to understand their talentmanagement strategy and program goals and identifying, supporting the sale of and implementingthe solutions and best practices strategies required to achieve them.• Demonstrating the proven ability to drive value and adoption of solutions and communicateassociated ROI.• Exhibiting solid negotiation and relationship management skills with clients to ensure optimalcontract terms.

Experience

1. Senior Customer Success Manager

   Workhuman

   May 2024 — Present

Education

• Virginia Commonwealth University

  Master's degree, Education

• University of Virginia

  B. A., Rhetoric and Communications

Skills

• Human Capital Management
• Customer Service
• Training
• Integration
• Vendor Management
• Management Consulting
• Quality Assurance
• Project Management
• Crm
• Software as a Service (Saas)
• Software Documentation
• Sdlc
• Talent Acquisition
• Product Management
• Consulting
• Program Management
• Customer Relations
• Applicant Tracking Systems
• Cross-Functional Team Leadership
• Talent Management
• Human Resources
• Client Services
• Recruiting
• Management
• Business Analysis