Jenene Hinson

About Jenene Hinson

I have a mixed background of work experience ranging from training/consulting, implementation management, customer success, and project management. I have strong computer and MS Office software skills and am excellent in analyzing, organizing and task prioritization. I have strict attention to detail and excellent written communication skills. I multi-task very well and always use active listening and problem solving skills. I am self motivated with an ambitious work ethic. I have a proven track record in design, testing and presentation skills in training, consulting, implementation, customer success and project management.

Experience

1. Manager, Professional Services

   Tekion Corp

   Jun 2025 — Present

   Provide leadership to cross-functional delivery teams, fostering professional development and a human-first management approach- Oversee strategic initiatives to improve delivery processes and team performance, driving consistency, efficiency, and customer satisfaction- Manage full lifecycle of process improvement projects, aligned goals with business strategy, and led successful execution through strong team coordination and support- Champion adoption of tools and standardized practices, enabling teams to scale delivery capabilities and improve execution quality- Led knowledge-sharing efforts, training programs, and change management initiatives to support team growth and readiness for new product rollouts

Education

• University of Wyoming

  Master's degree, Special Education and Teaching

• University of Wyoming

  Bachelor's degree, Education

Skills

• Communication
• Salesforce.com
• Process Improvement
• Customer Support
• Consulting
• Project Management
• Team Building
• Management
• Public Speaking
• Leadership
• Crm
• Business Process Improvement
• Policy
• Community Management
• Customer Satisfaction
• Training
• Microsoft Office
• Customer Retention
• Customer Service