Jenelle Blanchard
Content Strategy | Content Manager | Writer
- Role
- Manager, User Education Content Strategy at Pinterest
- Location
- Oakland, CA, US
- LinkedIn followers
- 500 followers
About Jenelle Blanchard
6+ years as a remote manager with experience building teams, processes, and programs from scratch while building trust with and within the team.8+ years developing support content solutions based on product launches, policy updates, and process changes with a focus on:• Help center and self-service• Internal knowledge base• Customer support agent resources including phone, email, and chat templatesExperience with content management systems and solutions: researching programs, establishing business requirements, testing and providing feedback, and performing content migrations and overhauls.Working across the content lifecycle to establish, maintain, and improve process, partnerships, and the approach to content management. Collaborating with stakeholders across product, marketing, legal, compliance, operations, vendor management, escalations, and trust and safety.Experience performing multiple content audits, establishing expectations and consistent cadence for reporting and analysis, building out team style guides and best practices.
Experience
Manager, User Education Content Strategy
May 2022 — Present · San Francisco, CA, US
Education
Indiana University - Kelley School of Business
Bachelor of Science (B.S.), Marketing
Skills
- Online Content Creation
- Omniture
- Online Media
- Online Travel
- Vendor Partnerships
- Manage Client Expectations
- Web Content
- Retail
- Online Advertising
- Strategy
- E-Commerce
- Merchandising
- New Media
- Blogging
- Online Marketing
- Content Writing
- Doubleclick
- Content Strategy
- Bugzilla
- Competitive Landscape
- Competitive Analysis
- Negotiation
- Email Marketing
- Manage Client Relationships
- Travel
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