Jenelle Kunz
Educational Professional
- Role
- Call Center Director and Compliance Coaching at Vianda
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Jenelle Kunz
I am an education professional with extensive expertise in leadership, communications…
Experience
Call Center Director and Compliance Coaching
Jan 2015 — Present · West Chester, OH, US
Evaluate Consultants communications (emails and phone calls) and provide one-on-one feedback • Revised the grading rubric for call evaluations• Recruited and trained new Wellness Consultants• Coordinated and assisted with the development of a Customer Service Management system including phone systems and accounting integration.• Developed a comprehensive manual for the new Customer Service Management system
Education
The Ohio State University
General Studies
1986 — 1988
University of Cincinnati
Bachelor, Mathematics
1997
Argosy University
Master of Arts in Education, Higher and Postsecondary Education
2011 — 2013
Skills
- Strategic Improvement
- Presenter
- Budgets
- Integrating Technology in the Classroom
- Teaching Adults
- Leadership Trainer
- Career Development
- Teacher Mentoring
- Team-Oriented
- Technical Course Development
- Microsoft Powerpoint
- Staff Development
- Class Instruction
- Microsoft Office
- Evaluation
- Educational Evaluations
- Ecollege
- Ipad
- Adult Education
- Lesson Planning
- Management
- Classroom
- Coaching
- Training
- Personal Development
- Teaching
- Entrepreneurship
- Research
- Coaching Staff
- Education
- Strategic Financial Planning
- Presentations
- Higher Education
- Educational Instruction
- Higher Education Leadership
- Investments
- Leadership Development
- Customer-Focused
- Powerpoint
- Microsoft Excel
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