Jenell Garrison

About Jenell Garrison

My professional journey as a Litigation Claims Adjuster has encompassed a diverse and comprehensive spectrum of expertise. With a strong foundation in commercial insurance, I have adeptly navigated complex claims spanning general liability, commercial business auto, farm liability, underinsured bodily injury, and uninsured bodily injury. My experience extends to conducting in-depth insurance coverage analyses, expertly negotiating settlements, and conducting thorough claims investigations. Proficiency in contract analysis and risk analysis has been pivotal in optimizing outcomes. I have played a pivotal role in devising litigation strategies, participating in mediations, and actively contributing to trials. Additionally, my commitment to mitigating litigation expenses has been a hallmark of my approach, while my track record as a leader underscores my success in guiding and motivating others in the pursuit of excellence.CORE STRENGTHSRisk Analysis | Contractual Analysis | Coverage Analysis | Coaching & Mentoring |Team Leadership | Relationship Development | Issue Resolution | Regulatory Compliance | Documentation & Reporting | MS-Office | Business Process Management | Analytical Skills |Texas Property & Casualty License

Experience

1. Business Lines Claims Resolution Litigation Specialist

   Liberty Mutual Insurance

   Jul 2021 — Present

   Professionally manages intricate litigated bodily injury claims, conducting comprehensive coverage assessments and liability inquiries. Demonstrates extensive proficiency in adjudicating a range of claims, including commercial business auto, general liability, farm liability, underinsured bodily injury, and uninsured motorist bodily claims.Participates in legal proceedings such as trials, mediations, arbitrations, and settlement conferences. Possesses substantial knowledge of tort law, coupled with expertise in contractual liability analysis, risk identification, and risk transfer. Collaborates with legal counsel to formulate litigation strategies that yield optimal results for policyholders while curbing litigation expenses.Serves as the go-to resource on company processes and claims strategies, providing training to new hires and current staff on protocols. Works in conjunction with the training department to devise strategies aimed at enhancing employee performance.Special Projects: Collaborated with the Commercial Business Auto Lines Products division to enhance Liberty Mutual\'s profitability. Conducted in-depth analysis to pinpoint operational gaps, trends, and growth prospects. My assessment revealed areas for proactive risk identification at the underwriting stage and recommended system enhancements for smoother communication between claims and underwriting concerning risky accounts. Presented findings to senior stakeholders, initiating actions aligned with my analysis.

Education

• Franklin University

  Master of Business Administration - MBA, Business Administration and Management, General

  2018 — 2019

• University of Phoenix

  Certificate, Human Resources Management/Personnel Administration, General

• University of Phoenix

  B.S. in Business Administration, Business Administration

  2003 — 2005

• Chamber Connect

  Leadership Skills Training