Jeneé Hart

Experience

1. Design Manager

   IBM

   Feb 2024 — Present

   Lead a team of designers and researchers on IBM Z AIOps offerings- Designer: Practice customer-centric, Enterprise Design Thinking to address user needs and pain points through ideation, conceptualization, research, iteration, and delivery of solutions to drive design value while improving the user\'s journey- Facilitator: plan, recruit for, run, synthesize, and present workshop readouts for stakeholders- Researcher: Recruit for, lead, and synthesize research sessions with client users for feedback, contextual inquiry, and usability testing- DesignOps Producer: focus on workflow and processes including project management of team objectives linked with agile initiatives- Lead: Collaborate with 3-in-a-box (PMs and Devs) on near- and long-term product vision strategy. Quarterly planning with cross-functional teams for SAFe Program Increments- Co-Lead: UX/UI Community of Practice aimed at consistent implementation of interfaces and interactions across the product offering ensuring best-in-class experience and continuity throughout the portfolio- Mentor: coach and/or guide entry- to senior-level designers Outcomes- Removing inefficiencies during SAFe agile planning helped the design team understand their tasks which reduced confusion and delays to deliver- Improved collaboration by creating \'3-in-a-box\' bi-weekly calls with stakeholders reduced time-to-complete roadmap objectives - Increased research activities, with stakeholder participation, resulted in quicker adoption of design thinking engagement

Education

• Cooper Professional Education

  Design Leadership

  2018 — 2018

• San José State University

  B.A. General Design