Jendrik Michel

Chief of Staff and Senior Business Manager - Customer Success Unit @Microsoft

Hamburg, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2023 — Present

Chief of Staff and Senior Business Manager - Customer Success Unit @Microsoft

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Hamburg, DE

Led strategic organizational restructuring of ~100 people from the local area to Global Delivery unit• Orchestrated AI strategy landing, rhythm of business and internal communications, incl. leadership meetings, townhalls, management offsite as well as annual events for ~500 people• Drove >50M $ annual Sales and consumption contribution through target setting, cross-segment governance and incentive programs• Championed Compliance and Delivery Investment process improvements

EDUCATION

1999 — 2003

The Berlin School of Economics and Law

Diplom Kaufmann, European Business

1999 — 2003

Anglia Ruskin University

Bachelor (Hons), European Business

SKILLS

Customer InsightSearch AdvertisingAnalyticsOnline AdvertisingConsumer Insight GenerationSales ManagementBig Data AnalyticsCross-Functional Team LeadershipRtbProduct ManagementScorecard ManagementSales OperationsPricing StrategySales StrategyMarket ResearchMobile MarketingAdvertisingEmerging MarketsDigital MarketingSolution SellingYield ManagementBusiness AnalysisDigital MediaPricingMarketing CommunicationsBusiness InsightsSocial MediaPeople ManagementTeam LeadershipMarketingDisplay AdvertisingMedia ResearchStrategic PartnershipsInventory ManagementMonetizationOnline MarketingBusiness Intelligence

ABOUT JENDRIK MICHEL

Strategic business leader with 20+ years’ experience in Customer Success, Services, Sales Excellence, Program Management, and Analytics. Expert in driving organizational transformation, leading cross-functional teams, and delivering measurable business results. Passionate about working with multinational teams and leveraging data to inform strategy and enable growth.

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Jendrik Michel — Chief of Staff and Senior Business Manager - Customer Success Unit at Microsoft in Hamburg, DE | Unifers