Jendrik Michel
Chief of Staff and Senior Business Manager - Customer Success Unit @Microsoft
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WORK HISTORY
Chief of Staff and Senior Business Manager - Customer Success Unit @Microsoft
Hamburg, DE
Led strategic organizational restructuring of ~100 people from the local area to Global Delivery unit• Orchestrated AI strategy landing, rhythm of business and internal communications, incl. leadership meetings, townhalls, management offsite as well as annual events for ~500 people• Drove >50M $ annual Sales and consumption contribution through target setting, cross-segment governance and incentive programs• Championed Compliance and Delivery Investment process improvements
EDUCATION
The Berlin School of Economics and Law
Diplom Kaufmann, European Business
Anglia Ruskin University
Bachelor (Hons), European Business
SKILLS
ABOUT JENDRIK MICHEL
Strategic business leader with 20+ years’ experience in Customer Success, Services, Sales Excellence, Program Management, and Analytics. Expert in driving organizational transformation, leading cross-functional teams, and delivering measurable business results. Passionate about working with multinational teams and leveraging data to inform strategy and enable growth.
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