Jency Schnettler
Program Operations Manager - Elite Support @Daimler Truck North America
Signup · Get unlimited contacts
WORK HISTORY
Program Operations Manager - Elite Support @Daimler Truck North America
Lead a high-performing operations team responsible for driving strategic initiatives that enhance dealer network performance and support a culture of continuous improvement.My role spans all aspects of operational management—including budgeting, tool management, systems oversite, SmartSheet and Salesforce integration, training and development, and overseeing internal and external communications. My team manages content strategy and execution of 75+ trainings and workshops annually, including large-scale planning for events with 550+ attendees. For our network, I lead our advisory group, facilitating collaborative development of strategic plans that shape the future of our network and develops the annual dealer standards process, aligning performance expectations with broader business goals. My expertise in AI-driven content creation, KPI dashboards, and process optimization enables streamlined operations and a consistently high-quality experience for both internal teams and external partners. Through targeted communication strategies—delivered via eLearning, webinars, newsletters, and marketing collateral—I keep our network aligned, informed, and dedicated to continuously improving.
EDUCATION
East China Normal University
Business and Chinese Language
Fudan University
Non-Degree Master’s courses, Social Development and Public Policy
Central Michigan University
Bachelor of Science (BS) in Business Administration, Major: International Business Minor: Spanish
Penn State University
Masters of Professional Studies, Organization Development and Change
Center for Cross Cultural Study
Spanish
SKILLS
ABOUT JENCY SCHNETTLER
Strategic and purposeful operations leader with a Master’s in Organization Development from Penn State and over 11 years of experience driving organizational change and development. Skilled in designing and executing scalable training programs, streamlining communication strategies, and leading cross-functional teams to deliver measurable business results.At Daimler Truck North America, I lead a continuous improvement team focused on enhancing dealer network performance through effective program management and collaboration. I oversee the development of our training curriculum, manage tools like Smartsheet and Salesforce, handle budgeting, and coordinate internal and external communications. My team supports the delivery of 75+ trainings and workshops annually, including large events with 500+ attendees—developing programs that drive strategic initiatives, improve communication, and create opportunities for employee growth.My expertise spans strategic program management, change management, business coaching, and employee leadership development. I am passionate about aligning operational strategies with organizational goals; I empower teams to embrace continuous improvement and cultivate cultures of innovation, engagement, and growth.I’m excited to bring my strategic mindset and organizational development expertise to forward-thinking organizations aiming to build transformative learning ecosystems and elevate employee experience.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.