Jen Arrieta
Team Lead, Customer Success @Hunters
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WORK HISTORY
Team Lead, Customer Success @Hunters
New York, NY, US
Manage North American Customer Success team, collectively responsible for $7M in ARR across Commercial, Enterprise, and Strategic accounts- Create and drive relationship, renewal, and expansion strategies with CSMs, achieving 107% NDR in 2024- Own individual book of business, totaling $2M in ARR and achieving 113% NDR in 2024- Collaborate with leadership and internal teams including Product, Engineering, Sales, & Support to ensure successful delivery of Hunters’ solutions, proactively mitigate customer risks, & improve internal processes- Provide coaching, support, and motivation to develop CSM\'s skills and reach professional goalsHunters is an AI-powered next-gen SIEM that enables teams at Booking.com, Pennymac, Peloton, and Gong to proactively protect their organization from cyber threats.
EDUCATION
Lafayette College
Bachelor’s Degree
ABOUT JEN ARRIETA
Customer Success Professional, experienced in building trusted customer relationships at…
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