Jenaro Pagan

Manager, Payroll Operations @Signature Aviation

Orlando, FL, US

Managed payroll systems and operations for over 150 locations across the United States, Hawaii and Canada, overseeing different bi-weekly multi-state payrolls for over employees.Key Contributions:• Led the payroll team, comprising 2 full-time hourly employees and 1 salaried employee, ensuring accurate processing, and balancing of payroll reports while rectifying discrepancies.• Developed and led a skilled payroll team, nurturing collaboration and professional development while spearheading the design of compliant payroll programs, policies, and training initiatives.• Conducted payroll team operations management, coaching, performance reviews, resource management, and priority setting to drive efficiency and effectiveness.• Implemented new policies and procedures during system upgrades to enhance efficiency and streamline processes, which resulted in reducing from 12 pay cycles to 3 pay cycles.• Proactively identified areas for improvement in services provided to HR representatives, particularly in tracking off-cycle check requests and root cause analysis.• Developed team reporting to identify performance improvement opportunities. Developed and monitored payroll risk controls, KPIs, and vendor operational metrics, optimizing operations and vendor performance.• Ensured compliance with state regulations through comprehensive maintenance and updates of Kronos systems.• Produced and delivered employee communications, prioritizing employee experience and managing tier 2 escalations seamlessly.

InterAmerican University of PR

Master of Business Administration (M.B.A.), Industrial Management / HR

InterAmerican University of PR

Bachelor of Business Administration (BBA), Marketing