Jen A.
Customer service & success pro | Clear support, strong relationships | Team leadership experience
- Role
- Ambassador at citizenM hotels
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jen A.
Strategic leader with 7 years of experience guiding people, improving systems, and delivering results across fast-paced, mission-driven environments. Known for building high-performing teams, streamlining operations, and creating standout experiences grounded in emotional intelligence and execution clarity. Leadership & Stakeholder Alignment – Led 35+ staff across multiple programs and a $2.8M portfolio; achieved the highest regional retention rate Program Operations & Systems Design - Oversaw day-to-day operations in a rapidly scaling market; consistently exceeded performance targets – Developed an evaluation tool that improved outcomes, boosted interdepartmental collaboration, and increased customer satisfaction measures by 20% Experience Design & Relationship Management – Supported 250+ clients through complex programs; ranked in the top 15% for outcomes and satisfaction – Earned 150+ public reviews and ranked top 5 across national teams for service excellence
Experience
Ambassador
Jun 2024 — Present · Seattle, WA, US
Deliver comprehensive guest services, including check-in/check-out, food and beverage preparation and service (including bartending), personalized guest assistance, local recommendations, PMS reservations, public area upkeep. MAST & ServSafe.
Education
Bowie State University
Bachelor of Science, Psychology, Business Administration (minor)
Washington State University Global Campus
Bachelor of Applied Science - BASc, Hospitality Business Management
Skills
- Student Development
- Youth Development
- College Funding Strategies
- Program Management
- Admissions
- Student Counseling
- Public Speaking
- Student Affairs
- Student Engagement
- Case Managment
- Academic Advising
- Higher Education
- Community Outreach
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.