Jena Boone

About Jena Boone

With a background in Project Management, Account Management, Customer Success, and Customer Support, I thrive at the intersection of people, technology, and customer experience. I help organizations deliver value by creatively leveraging tools and processes to prioritize customer needs, ensure retention, and provide impactful training and guidance through onboarding, webinars, and ongoing support. My goal is to foster meaningful connections that drive success for both customers and the teams I partner with.Outside of work, I am a proud mom to two little humans, a dog, and a thriving collection of plants. I used to spend my time behind the camera shooting weddings and portraits, but now I channel that creativity into supporting my husband’s family business with design, web, and social media projects. Balancing family, creativity, and a touch of chaos keeps life interesting and inspires me both at work and at home.

Experience

1. Senior Project Manager

   ServiceTrade

   Jun 2021 — Present

   Lead end-to-end onboarding projects for SaaS customers in field service management, including fire protection, HVAC, refrigeration, electrical, and mechanical industries, ensuring on-time and on-budget Go-Lives• Serve as primary customer liaison, guiding stakeholders from C-suite to day-to-day users through discovery, product demos, and workflow walkthroughs• Develop and execute detailed project plans with milestones, timelines, and task ownership across internal and customer teams• Coordinate cross-functional teams (Implementation, Product, Support, Customer Success) to deliver a seamless technical and customer experience• Configure platforms, manage integrations, and leverage AI tools to drive early adoption, operational efficiency, and measurable ROI• Define and document onboarding processes, create support materials, and contribute to Help Center articles to enhance scalability• Manage multiple concurrent projects using tools like Rocketlane, Asana, and Airtable while mitigating risks and maintaining stakeholder alignment• Build strong client relationships with empathetic, adaptable communication, driving satisfaction, retention, and upsell opportunities*Member of 2024 Culture Club*

Education

• North Carolina State University

  Bachelor's Degree, Business Administration, Marketing Concentration | Spanish Minor

  2005 — 2009

• Universidad de Cantabria

  2008 Fall Semester Study Abroad (Santander, Spain)

Skills

• Digital Marketing
• Email Marketing
• Management
• Nonprofits
• Executive Communications Support
• Social Media
• Executive Calendar Management
• Integrated Marketing
• Communications Planning
• Program Management
• Copy Editing
• Marketing
• Saas
• Content Syndication
• Graphic Design
• Account Management
• Executive Administrative Assistance
• Marketing Communications
• Event Planning
• Photoshop
• Social Networking
• Social Media Marketing
• Customer Service
• Klout
• Content Strategy
• Marketing Strategy
• Leadership
• Photography
• Quality Assurance
• Microsoft Office
• Helping Clients Succeed