Jenae R.
Entertainment Operations Shift Leader @The Walt Disney Company
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WORK HISTORY
Entertainment Operations Shift Leader @The Walt Disney Company
Anaheim, CA, US
Shift Leadership: Execute daily leadership duties for large teams, managing complex schedules and labor flow while maintaining a positive and inclusive work environment.Talent Development: Serve as a designated Trainer, onboarding new staff through compassionate coaching that emphasizes both technical mastery and the soft skills required for premier guest service.Operational Excellence: Uphold the high standards of a Fortune 100 company by ensuring safety compliance and efficiency, even during peak attendance periods.Guest Recovery: Leverage emotional intelligence to de-escalate sensitive situations, turning negative guest experiences into positive brand interactions.Apply academic principles of Business Administration and Management in real-time to enhance team dynamics and operational strategies.
EDUCATION
Springboard
UX/UI, Web Page, Digital/Multimedia and Information Resources Design
Biola University
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT JENAE R.
I am an Operational Leader and Corporate Trainer dedicated to the intersection of human-centric leadership and corporate compliance. With nearly a decade of experience navigating the high-volume, unionized environments of The Walt Disney Company, I have developed a unique specialization in balancing complex labor flows with a \"people-first\" servant leadership philosophy.My professional journey is defined by a commitment to Operational Excellence and Talent Development. As a Shift Leader and Trainer, I focus on the \"Human\" side of the business: using high social awareness to de-escalate conflict, mentor diverse teams, and translate complicated Standard Operating Procedures (SOPs) into actionable success for my peers.Currently Bridging Practice and Theory: I am currently pursuing my Bachelor of Business Administration (BBA) with a focus on Management and Data Analytics. This academic foundation is the first step in a long-term track toward an MBA and Master of Legal Studies (MLS), with a specific interest in:Labor & Employment Law: Navigating the complexities of modern union contracts and workplace equity.Organizational Development: Studying how technology and leadership systems foster human connection.Entertainment Law: Protecting the creative and operational integrity of major corporate ecosystems.I believe that true business sustainability happens when we bridge the gap between efficient operations and a compassionate, high-compliance work culture. Whether I am leading on the floor or researching the next evolution of Servant Leadership, my goal remains the same: to empower the \"unsung heroes\" of the workforce through better systems and stronger advocacy.
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