Jenae W.

About Jenae W.

I am an operations-focused professional with experience analyzing performance data, supporting leadership decision-making, and managing risk-sensitive business processes in highly regulated environments. My background includes workforce analytics, financial and operational reporting, compliance monitoring, and cross-functional collaboration.In my current role at AT & T, I analyze operational, workforce, and performance data to identify trends, mitigate risk, and support strategic planning related to staffing, inventory, and revenue-impacting activities. I regularly utilize tools such as Power BI, Salesforce CRM, and Excel to develop dashboards and deliver actionable insights to leadership.I hold a Master’s degree in Higher Education Administration and a Bachelor’s degree in Mathematics, providing a strong foundation in quantitative analysis, structured problem-solving, and data-driven decision-making.

Experience

1. Assistant Sales Manager

   AT&T

   Feb 2022 — Present

   Analyze operational, workforce, and financial performance data to support leadership decision-making related to staffing, productivity, and revenue-impacting activities- Analyze Power BI dashboards and Excel reports to track KPIs, identify trends, and highlight operational risks and improvement opportunities- Utilize Salesforce CRM to ensure data integrity, reporting accuracy, and compliance with internal controls- Partner with leadership on workforce scheduling, inventory oversight, cash handling processes, and compliance reporting, supporting risk mitigation and audit readiness- Translate complex data sets into clear insights and recommendations for senior stakeholders- Lead continuous process improvement initiatives focused on efficiency, accountability, and performance optimization.

Education

• American College of Education

  Master's degree, Higher Education Administration/Student Development & Affairs

• Winthrop University

  Bachelor's degree, Mathematics w/ Minor in Business Adminstration