Jennifer Wagner
Senior Personal Cruise Sales Agent (2018 - Present) @Holland America Line
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WORK HISTORY
Senior Personal Cruise Sales Agent (2018 - Present) @Holland America Line
Senior Personal Cruise Sales Agent (2018 - Present) Oversaw more than $2MM in annual sales, exceeding sales targets by 40% despite pandemic restrictions, and maintained a 90% customer satisfaction rating by guiding clients through the entire sales experience. Produced $1.5MM in annual sales to returning guests and retained 95% of clients by providing exceptional customer service and achieving an error rate of less than 1% in travel coordination across cruise, air, hotel, and transfer services. Met or exceeded all KPIs, completing 115% of target daily outbound calls, 140% of sales goals, maintained an average of 7% daily lapsed leads (less than half of the max 15% target). Trained 10 Sales Agents, increasing over-all department sales and efficiency by 20%(from $5MM in total annual sales to $6MM) and helped cultivate strong relationships with repeat customers, securing brand loyalty.
EDUCATION
Seattle University
BA
ABOUT JENNIFER WAGNER
I am an experienced Sales professional offering expertise in customer service, marketing, and business development. I have a proven track-record of supervising, coordinating, and executing successful strategic sales programs producing more than $12MM in annual revenue. I am an individual dedicated to personal improvement who exceeds performance metrics.RESULTS: I recently oversaw more than $2MM in annual sales, exceeding sales targets by 40% despite pandemic restrictions, and maintained a 90% customer satisfaction rating by guiding clients through the entire sales experience.RESULTS-DRIVEN, CROSS-FUNCTIONAL COLLABORATOR: I am a collaborative team leader continually focused on building relationships to produce highly effective cross-functional teams, increasing productivity, and improving outcomes.Specialties:INDUSTRY SKILLS: Sales Operations Marketing Customer Service System Administration Training & Staff Management Cross-functional Leadership KPI Tracking & Performance Business Development Inside Sales Account Management Hospitality & Travel Contract NegotiationPROFESSIONAL ATTRIBUTES: Dynamic Analytical Strategic Collaborative Motivated Solutions-focused Organized Innovative Proactive Versatile Resourceful Detail-Oriented Excellent Communication Skills Self-Starter Leader Problem-Solver
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