Jen Yingyi Bradley

About Jen Yingyi Bradley

I turn complex events into seamless experiences — and into revenue. With 5+ years…

Experience

1. Assistant Food & Beverage Operations Manager

   Marriott Hotels

   Jan 2024 — Present · Irvine, CA, US

   F&B OperationsDirect manager for hotel cafe Pollen & Pour, while increasing revenue for the department and assisting with ordering, staff training, and the creation of seasonal drinks.Flipped a non-generating revenue outlet into a profitable outlet by monitoring hotel traffic, seasonal trends, and mapping out pricing.Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget.Interviewed potential associates and was involved in the hiring process for F&B staff.Took proactive approaches when dealing with guest concerns.Assisted with ordering alcohol, beverages, and supplies for outlets, contributing to inventory management and vendor coordination.Reviewed outlet audits and guest satisfaction results with employees monthly.Assisted with the monthly inventory for the outlets and reviewal of associate schedule.SALES & EVENTS:Event Manager for all outlet event requests at all F&B outlets (Hive + Honey Rooftop Bar and HeirloomFarmhouse Kitchen lobby restaurant & bar).Acquired over $900k+ in F&B revenue for 2024 in private parties ranging from corporate buyouts to small leisure celebrations.Forecasted for $1.4 million in revenue for 2025.Managing multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines.Experience working with large and complex event platform databases: Tripleseat and Cvent.Created the property\'s private party event brochure in collaboration with the marketing team.Created private event packages for both outlets with the assistance of the hotel\'s culinary leadership.Implemented financial sheets and reported to leadership on weekly revenue and client feedback.Handled the rotation of associates for private parties and assisted with the associate schedule in accordance with the events for the week.Entrusted with a Food & Beverage Sales coordinator who assisted with event leads and reported to me on all things outlet events.

Education

• University of Phoenix

  Bachelor's degree, Business Administration and Management, General