Jen Wong

Experience

1. Sr Product Manager

   T-Mobile

   Nov 2020 — Present

   Leadership’s trusted advisor. Lead strategy and analytics for T-Mobile device portfolio (all connected devices including phones, watches, tablets, Chromebook, hotspot, IoT, etc.) to drive subscriber growth, accelerate technology innovations, and improve device costs.MATURE PORTFOLIO- Pioneered promotional driven portfolio analytics and drove alignment with stakeholders for product success. Achieved 7% volume growth in 2021 and 2% in 2022 amidst LG exit, Sprint merger, and pandemic supply constraint. Optimized portfolio post-pandemic, reduced device count by 20% and lowered operational overhead- Identified categories ripe for disruption, built business case for white label portfolio including lowest cost 5G REVVL phone, REVVL tablet and watchEMERGING PRODUCTS- Continuously seeking innovations and driving business cases for emerging products.FORECASTING- Spearheaded design and execution of long term forecast for all connected devices in portfolio across brands- North Star of all forecasting methodsOEM STRATEGY & NEGOTIATION- Steer OEM negotiations and develop tailored OEM strategies. Provided comprehensive analytics and drove alignment across lines of businesses on T-Mobile negotiation priorities with Apple, including secure favorable financing terms, reduce commission, reduce promotion spend, consequently allowing T-Mobile greater flexibility to steer businesses- Identified ecosystem risk and conducted deep dive on Android decline. Highlighted levers to pull to strengthen Android ecosystem health: improve upgrade loyalty, boost Android activation sales, promote Android BYOD, introduce white label tablet & watch bundle opportunity to increase retention, and reinvent partnership between TMUS, Samsung, and Google.EXECUTIVE STORYTELLING- Shaping narratives that represent our organization at the highest level to T-Mobile executives and board, as well as Apple, Google, Samsung executives- Developed monthly OEM scorecard and weekly business review

Education

• Columbia University

  Master of Science (MS), Industrial Engineering

  2007 — 2008

• Rensselaer Polytechnic Institute

  Bachelor of Science (BS), Mechanical Engineering

  2003 — 2007