Jen Williams

WORK HISTORY

EDUCATION

SKILLS

ABOUT JEN WILLIAMS

Key Skills Driven and highly productive programme manager and PMO professional, committed to social purpose organisations. Consistently achieve measurable customer experience and cashable savings benefits in complex and regulated environments - through the application of programme and portfolio management methodologies, and leadership of high-performing multidisciplinary programme teams. Delivery of a broad range of business change and technology focused programmes and portfolios - across data and systems; policy and process; people and culture; and operating models. Excellent communication and influencing skills: talented at management of internal and external strategic stakeholder relationships at Exec, Director and operational levels. Certified in Project, Programme and Change Management, ITIL and Lean Six Sigma. Key Achievements Achieved building safety compliance recovery across homes from baselines of 6%- 80% to 100%, within 12-month target and £7m recovery budget (funded through identified savings). Removed root causes of non-compliance and delivered measurable improvement from Tenant Satisfaction Measure baselines. Reviewed the end-to-end repairs processes and business cased for new applications to improve customer experience and deliver £5m recurrent savings. Achieved service improvements, efficiencies, and improved customer experience through a portfolio of technology enabled business change programmes. Delivered measurable improvements to online services, customer contact, repairs/voids and development sales. Enabled Dudley Council to set a legal budget over 3 years by establishing governance and assurance of £17m of existing savings; portfolio management of £14m of new approved savings Full integration of people and services into parent company, through change management and leverage of technology solutions. Transformed and embedded effective and strategic Corporate PMOs in housing and local authority settings.