Jen Thompson

Experience

1. Director, Client Services

   Slalom

   Jan 2023 — Present · Nashville, TN, US

   Leader for Nashville\'s Manufacturing industry group. Responsible for driving client outcomes, revenue growth, quality / strategic delivery, managing change and creating community connection.• Responsible for building strategies to target and develop business with existing and new clients• Partner with clients to focus on outcomes that solve problems and bring business value• Manages a ~$10M portfolio across multiple clients • Defines rhythm of business for Nashville’s manufacturing industry group• Accountable for managing portfolio financials, account planning for year-over-year industry growth, contracting and various other back-office taskso Utilizes data-driven insights to inform decision making on accounts o Researches and understands market level trends, client strategies and reported earnings • Provides leadership and guidance for engagements and project teams, delivering complex solutions globally • Responsible for overseeing and ensuring delivery excellence standards are met as the Engagement Lead or Accountable Executive for each project within manufacturing o Partners closely with other Engagement Leads, Accountable Executives and Nashville’s General Manager to ensure alignment as necessary• Contributes to project delivery through a strategic and holistic lens that enables people, process and technology with a special focus on change management • Orchestrates and builds pursuit teams to solve client problems from inception to deal close • Drafts and manages executive-level presentations and written materials for internal and external consumption• Cultivates strong relationships with Slalom leaders, team members and clients • Manages partner relationships (e.g. AWS, Databricks, etc)• Drives culture and inclusion as part of Nashville’s Senior Leader Team • Executive Sponsor for Nashville’s Women’s Leadership Network • Assists in planning and coordinating local Nashville team and client events