Jen Serrao
Director - People Services (Walmart Global Tech)
- Role
- Director - People Services at Walmart Global Tech India
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jen Serrao
Certified Six Sigma Lean Expert & HR Professional with 20+ years of HR Shared Services experience having worked with companies like Honeywell & Hewlett Packard in the past. Part of POSH (Prevention of Sexual Harassment) Internal Committee at Resideo(Formerly Honeywell). • Proven success in leadership, operational excellence and organizational development• Driven effective strategy with Change Management, Project Management & Transitions• Immense experience in People Management, managing Global & virtual teams• Ability to work and effectively lead teams, across geographies• Strong stakeholder management with big focus on collaborative leadership• Demonstrated strong results with User Experience & Automation opportunities• Highly Experienced in setting up Global HR Shared Services across the globe• Instrumental in deploying CRM & HR Digital Interaction Methods for Employees globally• Proficient in acquisitions and divestitures overseeing M&A project mgmt activities including due diligence, scoping, integration etc.• Well Experienced in leading Robotics Process Automation (RPA) and Virtual Assistant deployment• Proven capabilities with insourcing processes
Experience
Director - People Services
Oct 2024 — Present
The People Services team supports the successful deployment and adoption of new People technologies across the enterprise. This team supports personnel transactions and moments that matter to associates during their career. The team’s work ranges from transactional support to include support of higher touch and complexities. Associates are eager to master the work and evolve to scale and with technology to best support Walmart’s workforce- Operate with excellence – Set an example in managing to KPIs, delivering excellence, presenting at all levels, and developing yourself and others- Support the creation of new technologies to support the transactional and relational components of talent acquisition (CRM)- Own the relationships with our US based TA leaders- Lead a large service team dedicated to delighting our enterprise hiring managers, recruiters, and candidates- Support expansion of recruiting coordination to India and other international markets- Lead a field hourly services team to support our Canada stores and Sam’s club hourly hiring process- Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing - talent- Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
Education
St. Agnes College, Mangalore-575002
Bachelor's degree, Business/Commerce, General
2000 — 2003
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