Jennifer Oleary

Experience

1. Assistant Operations Manager

   Wildflower Stem Sundry

   May 2021 — Present

   Responsible for overseeing the day-to-day operations of the shops and formulating strategies to maximize profitability, policy, and procedure.Demonstrate the standard for customer service and relationship development in person and over the phone.Act as a liaison and collaborate with other departments daily to provide a positive workplace, resolve tasks, and make recommendations for change.Collaborate with our priority partners to elevate our relationships including funeral homes, churches, MD Live, the Naval Academy, and our preferred vendors.Coordinate with the Events Team to design, invoice, and sell innovative experiences.Support the Customer Recovery Team in the management of customer inquiries, reviews, and complaints to provide highest customer service experience.Assist with onboarding and training, partnering with the corporate team to plan and manage the roles suited for the new employee.Develop training materials and templates for store processes and communication. Manage standing orders, subscriptions, weekly payroll, and end of month procedures for profit/loss.Maintain the wine and liquor program including inventory, purchasing, and marketing. Facilitate fleet management and delivery routes for our driver team to be safe, fast, and productive.

Education

• University of Maryland

  Bachelor of Science (BS)

  1992 — 1996