Jen Kolb

Experience

1. Vice President of Operations

   Monkey N Middle, Llc

   Oct 2011 — Present · New York, NY, US

   Build and lead cross-functional teams, including Sales & Business Development, Software Development, Product Management, Quality Assurance, Operations, Customer Service and Marketing. • Played a key role in securing multiple rounds of capital raise, as well as acquiring and infusing a new technology stack into the portfolio through a re-organization, product re-design, re-brand, and marketing/sales effort. This led to a successful sell-off of the division in under 18 months of acquisition.• Execute both big-picture initiatives and day-to-day management including multidivisional team and project management, operational process improvement, strategize and architect technological roadmap and elevation of the customer experience. • Spearhead all tradeshows & company events (external & internal): Identified & communicated project resource needs, managed project objectives, budgets, and schedules.• Enhance key client relationships through exceptional account management & customer service. Advise clients on strategy and execution, translating business goals into decisive action plans and KPIs. Ensure successful onboarding from a technical and project management standpoint.ABOUT MONKEY N MIDDLE:Monkey N Middle is a cloud-based B2B eCommerce provider who centralizes and automates wholesale operations for brands, manufacturers and suppliers. Our clients, including Nine West Group, Kenneth Cole Productions and FitFlop, deploy our system in an effort to digitize all aspects of the sales process from product presentation and demand planning to order capture, aggregation and management. Our consultative approach marries successful business practice with practical systematic process and has unified the domestic & international sales operations for our clients, servicing over 65 countries across 5 continents. Our clients realize significant gains in revenue, reduced infrastructure and expense, operational efficiency and greater insight into their business.