Jen Jacobs

About Jen Jacobs

With over 25 years of experience in managed care and health insurance, I specialize in driving innovative strategies to enhance consumer first experiences. Passionate about creating consumer-centric policies, I am committed to aligning organizational goals with the needs of diverse populations. My mission is to foster collaboration and innovation to deliver impactful solutions that empower individuals and communities. At Centene Corporation, I work to advance member experience and innovation by leveraging expertise in strategy development and execution. program development and change management. Focusing on multidisciplinary strategies, I contribute to initiatives that refine operational processes and improve outcomes. My work ensures policies are responsive, adaptable, and inclusive, meeting the dynamic needs of members and stakeholders alike.

Experience

1. Director, Member Experience & Innovation

   Centene Corporation

   Sep 2022 — Present

   Lead the development and execution of strategies to enhance member experience ensuring satisfaction, loyalty, and retention for Ambetter Health’s marketplace covering 5.4+ million ACA lives. Oversee a variety of programs that include member research, data collection, and analysis of member feedback, design innovative programs to address gaps, and collaborate cross-functionally to ensure a seamless and engaging experience. My role involves spearheading initiatives to improve experience, uphold the highest standards of member care, and implement a data driven solution to boost retention rates.Exceptional leadership and communication skills, coupled with a deep understanding of the voice of the members. Strategic and data driven, ability to analyze and implement effectible solutions that enhance overall experience. Empathetic, adaptable, and possess a keen eye for detail. Strong background in project, program, and product management. Initiative-taking approach to problem-solving and ability to foster a culture of continuous improvement.

Education

• California State University-Sacramento

  Master of Arts - MA, English Language and Literature/Letters

• California State University-Sacramento

  Bachelor of Arts - BA, English Language and Literature/Letters

Skills

• Insurance
• Software Documentation
• Sdlc
• Visio
• Medicare
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Business Process Improvement
• Healthcare Industry
• Healthcare
• Hipaa
• Analysis
• Program Management
• Process Improvement
• Data Analysis
• Vendor Management
• Healthcare Information Technology
• Health Insurance
• Managed Care
• Business Analysis
• Employee Benefits
• Leadership