Jen Griffin Harris

About Jen Griffin Harris

Jen has demonstrated leadership, performance management, and workplace strategy skills…

Experience

1. Business Services, Senior Manager

   Deloitte

   Sep 2015 — Present

   Strategy & Operations • Leads workplace strategy for Deloitte’s Office Experience hospitality program encompassing the national hoteling, office meetings, bistro operations and concierge program across ≈90 US offices • Developed and implemented a consistent space management ruleset and operational model for all workstations and meeting rooms to elevate and provide a consistent customer experience across all offices • Designed and deployed office event planner roles to support managed meeting space in major markets providing a “hotel-like” customer experience • Developed program delivery model for in-office bistros serving food & beverage in major markets • Project managed a year-long sourcing effort to identify a national concierge services provider, providing 24/7/365 virtual concierge services to all US professionals Talent Management • Manages a virtual team of 30+ event professionals across the US and India, totaling $1.8mm in salaries • Greenhouse Meeting Services: 11 event professionals providing strategic scheduling and event planning services for external client labs in 5 US locations; ≈1500 labs annually • Videoconference Scheduling: 13 event professionals across US and India providing 24 hour scheduling and operational support for virtual collaboration meetings annually • Centralized scheduling team: 7 event professionals providing a single point of contact for customers to schedule meetings across any US office Technology Applications • Act as business process owner for all hoteling and meeting services functionality within our core technology applications supporting our Office Experience hospitality program, including meeting management, event scheduling and registration, and enterprise space management/hoteling systems • Co-business owner of the Magnet mobile application; an internally designed and built application combining office space reservations, colleague connections, and customer services into one custom app available to 60k users

Education

• Tufts University

  Bachelor of Arts, Social Psychology

• Tufts University

  BA, Psychology

  2001 — 2005

• Babson F.W. Olin Graduate School of Business

  Master of Business Administration (MBA)

  2009 — 2011

Skills

• Workflow Management
• Leadership
• Operations Management
• Project Planning
• Entrepreneurship
• • Excellent Spanish Language Skills
• • Superior Powerpoint Skills; Highly Proficient in Microsoft Office Products
• Process Improvement
• Business Strategy
• Management
• Program Management
• Analysis
• Training
• Project Management