A. Jem Ulun
Front Office F & B Operations @Marriott Hotels
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WORK HISTORY
Front Office F & B Operations @Marriott Hotels
Leicester, GB
4 Star International Branded Hotel with 227 guest bedrooms, Market kitchen restaurant, bar, room service and 21 meeting rooms. Responding to the requests of hotel guests and ensuring the guest satisfaction is obtained.Ensure that brand standards are maintained to gain highest audit
EDUCATION
Oxford Brookes University - England
Master of Business Administration (MBA)
Gloucestershire College of Arts Technology- England
Further & Adult Education Teacher’s Certificate – Stage 1
Gloucestershire College of Arts Technology- England
British Institute of Innkeepers Qualifying Exam, Further Adult and Education Teachers Certificate
The College of Sales & Marketing - England
Sales Management Diploma with Distinction
Plymouth College of Further Education- England
BTEC National Dip. In Hotel, Catering & Institutional Operations
SKILLS
ABOUT A. JEM ULUN
A Hotelier ( British and Turkish national) with all-round experience in the Hotel and Catering industry. Giving emphasis to delivering results that reflect efficient Resource Management and high levels of Five Star Guest Satisfaction, with a focus on continual improvement.Maintains poise under pressure, adopting a proactive and pragmatic approach to identifying potential problems and creating innovative solutions to remove obstacles to excellent service. Integrates well with an established team with a view to leading the team to success. Key Skills and Attributes Multiple Department Management Skills within Boutique Hotel or large Hotel OperationsDesigning and delivering targeted Marketing strategies based on statistical analysisDesigning and implementing Revenue Management StrategiesComprehensive knowledge of Licensing laws, Health and Safety legislation within industryAccurate, orderly and prompt financial and statistical record keeping and AdministrationProject Management, ensuring work is completed within Time and Budgetary constraintsOutstanding interpersonal skills, able to interact well with employees and guests from many backgrounds and culturesLanguages; Turkish and English Excellent Guest Relations and Customer Service SkillsAstute at resolving Guest Complaints leading to complete Guest SatisfactionExperience of Pre and Post opening procedures and how to operate a smooth processFood & Beverage Operations Management | Conference and Banqueting Management | Bar ManagementA. Jem Ulun
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