Jemma Taipan
Advisory Solution Consultant at ServiceNow
- Role
- Advisory Solution Consultant at ServiceNow
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Jemma Taipan
Strategic-minded & results-oriented technologist, focused on customer success. As a presales consultant, I have partnered with large enterprise and strategic customers in the healthcare, life sciences, government, and higher education space, solving their complex business challenges with proven and tailored technology solutions. Technology can have a transformative impact on business, by driving innovation and creating more meaningful experiences, but successful integration of technology and business starts with trust. I believe in the fundamental importance of empathy and proactive engagement to build trusted partnerships & help my clients achieve their business goals.Specialties: digital transformation, workflow, low-code solutions, AIHighly-motivated, results-oriented and strong customer advocate. Passions include yoga, skiing, going to concerts, mentoring, and taking on new challenges.
Experience
Advisory Solution Consultant
Sep 2021 — Present · Boston, MA, US
Responsible for the technical relationship between ServiceNow and large strategic customers, with a focus in the healthcare payer space- Help guide our customer towards the correct ServiceNow solutions in an effort to solve challenging business issues. That guidance also includes coordination with our product managers, engineers, security specialists, and executive leadership in order to help our customer achieve their goals and for the overall relationship to continue growing- Recognized for Largest Deal for FY\'22 and Q3 \'23 Customer Advocate
Education
Boston University
Bachelor of Science (B.S.), Bioengineering and Biomedical Engineering
2007 — 2011
Boston University
Bachelor of Science - BS, Bioengineering and Biomedical Engineering
2007 — 2011
Tufts University
Master’s Degree, Engineering Management
2015 — 2017
University of Sydney
Bachelor’s Degree, Engineering
2010 — 2011
Skills
- Biomedical Engineering
- Tissue Culture
- Confocal Microscopy
- Cell Culture
- Imagej
- Cell
- Stem Cells
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