Jemima Schembri

Customer Contact Consultant @Bupa

Melbourne, AU

Assist customers with enquiries via inbound calls, outbound calls and written correspondences inaccordance with the established guidelines, standards, and procedures.Support customer retention activities through outbound calls to understand customer needs andsecure eye appointments.Maintain customer contact and records in accordance with company policies.Achieve personal targets and contribute to team’s target, customer measures and productivitymeasures.Liaise with relevant team to ensure a seamless customer experience is delivered to customersContribute to continuous improvement initiatives on processes / practises to improve customerexperience.