Jennifer McMillan
Observability Solution Provider - Database & Networking Professional at SolarWinds On-Prem, Cloud or Hybrid Offerings
- Role
- Senior Customer Renewal Retention Manager at SolarWinds
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jennifer McMillan
Experienced Sales & Operations professional focusing on the client experience. Can do…
Experience
Senior Customer Renewal Retention Manager
May 2021 — Present · Charlotte, NC, US
Books 5 million+ revenue in renewals per Quarter. YOY ARR Growth Strategic Renewals Account Manager for Enterprise and MSP clientsCompleted and passed AI role play for Sales and Discovery Calls by Second NatureSolarWinds provides all things Observability- on Prem or SaaS. SolarWinds purchased SentryOne a leading provider of database performance monitoring and DataOps solutions on SQL Server, Azure SQL Database, and the Microsoft Data Platform.Drives conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities. Develops a program, identifies executive sponsors for a contract, and prioritizes engagements to address strategic outcomes and drive customer success. Challenges the customer, collaboration with other account team leaders, by driving the case for change to drive solution and operational health. Presents the strategic business and technical need for change. Supports account planning and advocates for change internally to help customers transform to modern digital approaches.Database MonitoringAccelerate and optimize delivery of business-critical dataDataOpsSimplify management of complex data environments
Education
Collegio Mayor Madrid Spain
Summer Study Abroad program in partnership with USF, Spanish Studies
University of South Florida
B.A., American Studies
1989 — 1993
Skills
- Electro-Mechanical
- Strategic Planning
- Oems
- Memory
- Process Improvement
- Business Development
- Selling
- Sales
- Market Valuation
- Consignment
- Outside Sales
- Resource Allocation
- Management
- Asset Allocation
- Inventory Management
- Board Level
- Semiconductors
- Leadership
- Social Networking
- Program Management
- Inside Sales
- Software Development
- Obsolete
- Sales Operations
- Account Management
- Marketing Strategy
- Cems
- Direct Sales
- Training
- Sales Pipeline Management
- New Business Development
- Sales Management
- Inventory Analysis
- Project Management
- Technical Recruiting
- Public Relations
- Consultative Selling
- Business Strategy
- Product Cost Analysis
- Thinking Outside the Box
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