Jelvis Ferreira

About Jelvis Ferreira

I’m a results-driven IT professional with a passion for building secure, scalable, and user-focused technology environments. Over the past decade, I’ve led IT operations and infrastructure for growing organizations; supporting 500+ employees across macOS, iOS, and Windows platforms — while implementing systems that enhance productivity, security, and collaboration.My experience spans SaaS administration, endpoint management, and Agile delivery. I’ve deployed enterprise MDM solutions (Kandji, Hexnode), optimized SaaS ecosystems (Google Workspace, Slack, Atlassian, Zoom), and strengthened network security through tools like Tanium, CrowdStrike, and Abnormal Security. Whether it’s improving processes, automating workflows, or driving cost efficiency, I focus on solutions that deliver measurable business impact.What motivates me most is transforming IT from reactive support into proactive business enablement; empowering teams to work smarter, faster, and more securely.Core Focus Areas:• IT Infrastructure & Operations Leadership• SaaS Optimization & Systems Administration• Endpoint Management (Kandji, Hexnode, Meraki)• Security & Compliance (Tanium, CrowdStrike, Abnormal Security)• Agile Project Delivery (JIRA / Confluence)• Process Automation & Knowledge Management

Experience

1. Senior IT Support Engineer

   Nutrafol

   Mar 2024 — Present

   As a Senior IT Support Engineer, I lead enterprise-level IT initiatives focused on endpoint security, SaaS optimization, and infrastructure scalability for 500+ employees across macOS, iOS, and Windows environments. My work bridges technology and business impact—delivering efficiency, reliability, and a frictionless user experience.Key Achievements:• Enhanced IT Operations: Elevated support for 300+ users by automating endpoint management, improving MDM compliance, and reducing ticket resolution time by 35%.• MDM Leadership: Scaled and optimized Kandji and Hexnode deployments; improving device security posture and standardizing onboarding across multiple device types.• Knowledge Base & Automation: Designed an internal IT knowledge hub and integrated automated workflows within Atlassian JIRA, cutting redundant support requests by 40%.• Security & Networking: Hardened endpoint and network security via Cisco Meraki configuration, CrowdStrike, and Tanium deployments.• Process Innovation: Partnered with HR and Operations to redesign onboarding/offboarding, reducing access delays and security exceptions by over 60%.• SaaS Ecosystem Management: Administered and optimized SaaS stack (Google Workspace, Slack, Zoom, Atlassian), aligning licensing and access control to compliance standards.• Vendor & Asset Lifecycle: Introduced structured IT asset tracking, improving inventory accuracy and accountability across multiple offices.Tech Stack: Google Workspace | Slack | Zoom | Atlassian | Kandji | Hexnode | Cisco Meraki | CrowdStrike | Tanium | Adobe | Tableau | Magento

Education

• The heritage School

  High School Diploma

  2010 — 2014

• CUNY New York City College of Technology

  Associate's degree (in-progress)

  2023 — 2027