Julia E.
⚡Operations & IT Leader ⚡ Process Optimization ⚡ Compliance Management ⚡Organizational Excellence ⚡IAM & Cybersecurity Expertise ⚡Dog Mom ⚡Metal Detecting Enthusiast
- Role
- Chief Information and Operations Officer at Keen Creative Group
- Location
- Myrtle Beach, US
- LinkedIn followers
- 500 followers
About Julia E.
Breaking \'pigeonholes\' one project at a time. I bridge the gap between complex…
Experience
Chief Information and Operations Officer
Apr 2015 — Present
As Chief Information & Operations Officer, I led all aspects of business operations and IT strategy for KEEN Creative Group, a small but dynamic agency. I balanced day-to-day operational management with technology leadership to keep the organization compliant, efficient, and scalable.Operations Leadership & Business Management:• Directed daily operations, including office management, resource allocation, and administrative processes, ensuring organizational efficiency.• Directed full employee lifecycle management, including drafting job descriptions, posting roles, interviewing, hiring, onboarding, performance reviews, and terminations. All aligned with operational needs and regulatory best practices.• Managed all regulatory and compliance requirements, including business tax filings, BOI, BOIR, and financial documentation.• Leveraged generative AI platforms (Lovable, Boomi) to support operations, drive creative brainstorming, and automate client-facing deliverables such as custom surveys and campaign concepts, boosting efficiency and enabling faster turnaround times for marketing initiatives.• Developed and implemented operational policies and procedures that streamlined workflows and improved productivity.• Conducted risk assessments and created mitigation strategies to safeguard business continuity.• Organized and led internal meetings, defined project scopes, and established clear team responsibilities to drive progress. IT & Cybersecurity Leadership:• Developed, implemented, and maintained comprehensive information security policies and IT risk management programs.• Led vulnerability assessments, security awareness training, phishing simulations, and social engineering testing to strengthen organizational security posture.• Served as Google Cloud and Google Workspace Administrator, ensuring reliable, secure, and efficient IT operations.• Performed regular system access reviews and managed user permissions to maintain compliance and reduce risk.
Education
Central Piedmont Community College
Certificate, Computer Technology Integration
2012 — 2013
Central Piedmont Community College
Certificate, Specialization in Technical Systems
2012 — 2013
Mitchell Community College
Diploma, General Occupational Technology
2010 — 2012
Central Piedmont Community College
Associate of Arts and Sciences (A.A.S.), Computer Integration Technology
2012 — 2014
Southern New Hampshire University
Bachelor of Arts - BA, General Studies - Leadership Essentials
Central Piedmont Community College
Technical Diploma, Cyber Crime & Information Systems Security
2012 — 2014
Mitchell Community College
Certificate, Operating Systems
2010 — 2012
Central Piedmont Community College
Certificate, Cyber Crime & Digital Forensics
2012 — 2013
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