Jeleen Briscoe Sindall

About Jeleen Briscoe Sindall

Veterinarian. Federal policy strategist. CX leader in tech. Identity-centered coach. For me, my work has always been about creating clarity where there’s confusion, connection where there’s fragmentation, and momentum where people are stuck. Across industries—from exotic animal medicine to federal innovation, from public sector strategy to personal coaching—my impact flows from a single root: helping people and systems move forward with heart, precision, and a clear sense of what really matters. In tech, that means supporting public sector teams to turn investment into outcomes. In coaching, that means guiding Asian-heritage leaders to shed performative behaviors, reclaim their voice, and build lives rooted in truth and resonance. Colleagues, clients, and collaborators often describe my ripple effect as this: More clarity. More courage. More space to be fully human. Whether navigating a leadership pivot, a personal awakening, or turning strategy into action, the result is the same: brave spaces where alignment, humanity, and authenticity can actually take root and spread outwards. This is how transformation becomes not just possible. It becomes inevitable.

Experience

1. Customer Experience Manager

   Cisco

   Apr 2021 — Present · Bozeman, MT, US

   As a CX leader for Cisco’s U.S. Public Sector, I help federal agencies turn complexity into clarity, guiding investments toward measurable, mission-aligned outcomes. My role bridges strategy and delivery, with a focus on transformation that lasts: cross-functional trust, aligned stakeholders, and results grounded in real human needs.I manage a portfolio including USDA, the U.S. Department of Transportation, and Amtrak, leading high-risk, high-impact projects that require technical fluency, systems thinking, and people-centered facilitation.Key Focus Areas & Impact• Lead delivery operations across three federal accounts, expanding Cisco’s footprint through strategic collaboration• Rebuilt and lead high-performing delivery teams, restoring alignment, trust, and execution on complex initiatives• Design and facilitate executive customer engagements across $200M+ in contracts and $50M+ ARR• Co-lead cross-functional initiatives on hybrid work, platform strategy, and public sector enablement• Represented US Public Sector in Cisco’s CX Change Ambassador Network, influencing transformation across 27 projectsLeadership in AAPI Advocacy & Cultural Spaceholding• Created “Karaoke Potluck Bravespace” to reimagine AANHPI celebrations as brave spaces for cross-cultural storytelling, identity reflection, and real-time dialogue around belonging for everyone, disrupting legacy DEI models from within• Managed logistics for Cisco’s partnership with Leadership Education for Asian Pacifics (LEAP), deepening strategy around intergenerational identity, healing, and community-rooted leadership• Served as cultural strategy lead within the Pan-Asian ERG, modeling identity-centered engagement

Education

• Randolph College

  None

  1990 — 1992

• University of Pennsylvania

  VMD

  1998 — 2002

• Yale University

  Bachelor of Arts - BA

  1992 — 1994

• American University

  Key Executive Leadership Certificate

  2011 — 2012

• Yale University

  B.A., Psychobiology

  1992 — 1994

Skills

• Leadership
• Public Policy
• Veterinary Medicine
• Birds
• Animal Husbandry
• Community Outreach
• Management
• Surgery
• Virology
• Epidemiology
• Policy
• Veterinary
• Animal Work
• Vaccines
• Dogs
• Microbiology
• Infectious Diseases
• Reptiles
• Immunology
• Nonprofits
• Animal Welfare
• Science
• Research
• Public Health
• Pets
• Wildlife
• Lifesciences
• Pet Care
• Exotics
• Life Sciences
• Public Speaking
• Toxicology
• Poultry
• Internal Medicine
• Program Management
• Animal Models
• Animal Nutrition
• Molecular Biology
• Biology
• Animal Behavior