Jelani Ichimura
Operational Key Account Manager @Yusen Logistics Americas Inc
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WORK HISTORY
Operational Key Account Manager @Yusen Logistics Americas Inc
Atlanta, GA, US
EDUCATION
Blackman High School
High School
Haslam College of Business at the University of Tennessee
Bachelor of Science (BS), Marketing
SKILLS
ABOUT JELANI ICHIMURA
As an AFE DM Associate at Amazon, I serve as a point of contact for drivers experiencing disruptions during their trips. I aim to resolve each call quickly and effectively, ensuring that the products are delivered on time and the customers are satisfied. I handle between 100-120 unique cases per week, demonstrating my problem-solving, communication, and customer service skills. Before joining Amazon, I gained valuable experience in logistics management and process improvement at The Home Depot and J.B. Hunt Transport Services. I managed the KPIs of the dedicated carriers and vendors, developed a tactical model for deeper visibility into their performance, and established the communication lines between the stakeholders. I also oversaw the planning of labor, the unloading and scanning of products, the reverse logistics of the warehouse, and the account management of the YKK account. I leveraged my marketing degree and my Power BI certification to optimize the logistics operations and to create data-driven solutions.
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