Jehanne Lowe
Senior IT Manager / Program Manager
- Role
- Enterprise Solutions Program Manager at Meta
- Location
- Menlo Park, CA, US
- LinkedIn followers
- 500 followers
About Jehanne Lowe
Experienced Tech Lead with a demonstrated history of working in both Entertainment and Tech industries. Heavily involved in hiring, recruiting, DEI PM work and leading people.
Experience
Enterprise Solutions Program Manager
Sep 2021 — Present · San Francisco, CA, US
Led strategic operations for Meta’s Residency Program and STAP (Studio Technician Apprenticeship Program), directly enabling the closure of 60% of all helpdesk cases in NAMER by 2024. Managed cross-functional partnerships with Recruiting, EO, YUPro, and TPMs to support hiring, onboarding, and service optimization. Delivered 3,500+ engineering hours via STAP and facilitated a 23% STE-to-FTE conversion rate, drastically reducing recruiting time from 2 months to 2 weeks.Recruiting & Early Career Development:Drove recruiting strategy and execution for Meta’s early career pipelines across multiple cohorts, successfully hiring dozens of Apprentices and Residents nationwide. Facilitated candidate prep sessions, conducted interviews, ran debriefs, and served as the primary liaison between internal stakeholders and YUPro. Supported EMEA expansion efforts and contributed to curriculum development and hiring best practices documentation.Service Review & Operational Oversight:Co-led the North America Service Review process, collaborating with ESEs and ESTs to evaluate regional helpdesk health. Organized and moderated monthly sessions, provided live feedback loops, and created project workflows to drive follow-up actions with cross-regional stakeholders.Community Leadership & Culture Building:Served as Lead for Pride@West, rebuilding and scaling community engagement post-restructuring. Enabled 30+ inclusive events across the Bay Area, LA, and PNW, supporting a network of 1,200+ queer and allied Metamates. Also co-led community programs in GBA, organizing social and volunteer events and mentoring new leaders.Cross-functional Impact:Acted as senior liaison for strategic hiring presentations (e.g, EE Infra Summit), created quarterly business review decks for EIS leadership, and supported OKR planning as a certified regional OKR Coach. Recognized consistently as a high-impact IC5 for exceeding expectations in leadership, execution, and inclusivity.
Skills
- Mac Os X Server
- Computer Repair
- Hardware Support
- Hardware
- Technical Learning
- Ipod
- Action Oriented
- Iphone
- Mac
- Parallels
- Apple Support
- Aperture
- Technical Support
- Troubleshooting
- Iwork
- Itunes
- Computer Hardware
- Ios
- Os X
- Apple Remote Desktop
- Apple Certified
- Apple Certified Technician
- Macintosh Applications
- Mobile Device Management
- Ilife
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