Jeff Youngs
Senior Vice President, Service & Support Strategy at First Command Financial Services, Inc.
- Role
- Senior Vice President, Service and Support Strategy at First Command Financial Services, Inc.
- Location
- Roanoke, TX, US
- LinkedIn followers
- 500 followers
About Jeff Youngs
Results-oriented Financial Services Executive with a successful track record of leading change, transforming teams, departments and organizations while creating a highly engaged work force. Skilled in client experience, developing an aligned vision, formulating strategy, leading change and managing corporate restructuring. An organized and knowledgeable leader able to consistently meet or surpass corporate goals. Recognized for delivering solutions utilizing a collaborative, values based leadership style.Specialties: • Client Experience • Change Leadership• Associate Engagement • Culture• Performance Management • Training & Leadership Development• Mergers/Acquisitions • Call Center OperationsAbout First CommandPeriodically I post information regarding my employer First Command Financial Services and the socialmedia usage guidelines that apply to First Command also apply to my pages. Please view them
Experience
Senior Vice President, Service and Support Strategy
First Command Financial Services, Inc.
Mar 2023 — Present · Dallas-Fort Worth, TX, US
Lead the strategic direction of the company’s service and operational efforts to create a consistent experience that drives satisfaction, enrichment and loyalty for First Command.
Education
Bellevue University
Bachelor of Arts - BA, Business Administration
1991 — 1996
Skills
- Program Management
- Vendor Management
- Call Center
- Acquisition Integration
- Management
- Team Building
- Business Process Improvement
- Training
- Customer Satisfaction
- Recruiting
- Mergers
- Call Centers
- Mutual Funds
- Risk Management
- Associate Engagement
- Leadership
- Human Resources
- Mergers & Acquisitions
- Customer Service
- Project Management
- Strategic Planning
- Interviews
- Project Planning
- Leadership Development
- Performance Management
- Financial Services
- Team Leadership
- Account Management
- Securities
- Change Management
- Investments
- Integration
- Strategy
- Coaching
- Organizational Development
- Employee Benefits
- Policy
- Executive Management
- Business Analysis
- Mentoring
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