Jeff Wilson
Senior Application Support Analyst @First Command Financial Services, Inc.
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WORK HISTORY
Senior Application Support Analyst @First Command Financial Services, Inc.
Fort Worth, TX, US
EDUCATION
Texas Christian University
Bachelor of Science (BS), Economics
SKILLS
ABOUT JEFF WILSON
As a Senior Application Support Analyst, I apply my Lean Six Sigma Yellow Belt certification and technical support skills to ensure the optimal performance and functionality of various banking applications. I have been working in this role for six years, and have a successful track record of resolving issues, improving processes, and enhancing user satisfaction for internal and external clients. During my tenure as an Application Support Analyst, I served as a Scrum Master, where I facilitated agile software development and delivery for a cross-functional team of developers, testers, and business analysts. I have over 20 years of banking experience, serving in various roles ranging from business analyst to operations manager, where I gained expertise in debit card risk and fraud operations, account opening, core banking, online and mobile banking platforms. I am passionate about leveraging my technical and business knowledge to provide innovative solutions and excellent customer service.
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