Jeff Wiles

Experience

1. Sr Account Exec - Cloud Sales Specialist - Retail Travel Vertical Market

   Genesys

   Mar 2016 — Present

   A retailers organizational decision to \"move to the cloud\"- whether cloud or a private hosted contact center solution - can drive significant cost savings and reduced TCO including the use of Bots, IVR, AI, Predictive engagement and Predictive routing. The cloud model also enables acceleration of business change and improved customer experiences - powerful motivators in the global marketplace where contact centers play a pivotal role in competitive differentiation regardless of size or industry. Genesys cloud offerings provide scalability, agility, and security. Genesys cloud contact center solutions can improve your customer\'s journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility. Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering- 20•••02% of $20.7M quota - 20•••29% of $15.5M quota - 20•••19% of $9M quota

Education

• Barrington HS

  High School, College Prep

• Aptos High School

  High School, College Prep

• University of Colorado Boulder

  BA, Economics

Skills

• Saas
• Leadership
• Professional Services
• Genesys
• Dealing with Ambiguity
• Direct Sales
• Cti
• Managing Start-Ups
• Mobile Devices
• Business Development
• E-Commerce
• Unified Communications
• Go-to-Market Strategy
• Financial Selling Models
• Sales Operations
• Executive Management
• New Business Development
• Managed Services
• Call Centers
• Telecommunications
• Enterprise Software
• Channel Partners
• Multi-Channel Marketing
• Sip
• Cloud Applications
• Management
• Social Media
• Internet Banking
• Voip
• Partner Management
• Start-Ups
• Salesforce.com
• Business Alliances
• Cxo Level Engagement
• Mobile Applications
• Analytics
• Ivr
• Selling
• Strategy
• Cloud Computing