Jeff Wharen
- Role
- Senior Lead, Experience Design & Research at Capital One
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Jeff Wharen
Creative, strategic and results-driven human-centered design and UX leader with a…
Experience
Senior Lead, Experience Design & Research
Jan 2021 — Present
Lead a team of UX Designers and UX Researchers to create customer-centric digital servicing experiences for both desktop and mobile that focus on the needs of Small Business owners and the customer agents that support those businesses. • Established new horizontal Research team to create a shared view of the Small Business customer. • Managed and mentored team of 8 Experience Designers: Researchers, Strategists, Designers.
Skills
- Customer Acquisition
- Strategic Partnerships
- Competitive Analysis
- Web Content Management
- Email Marketing
- E-Commerce
- Digital Strategy
- Marketing Research
- B2b
- Cross-Functional Team Leadership
- Ppc
- Mobile
- Agile Project Management
- Omniture
- Social Media
- Content Management
- User Experience
- Content Creation
- Product Marketing
- Content Development
- Online Advertising
- New Media
- Lead Generation
- Web Design
- Demand Generation
- Digital Media
- Content Strategy
- Integrated Marketing
- Consumer Insights
- Web Analytics
- Marketing Strategy
- Product Management
- Web 2.0
- Crm Software
- Digital Marketing
- Conversion Optimization
- Social Media Marketing
- Direct Marketing
- Interactive Marketing
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